Frequently Asked Questions
Easiest way to determine the course you should take is to read your own employment or school requirements. If the paperwork you have received from your employer or school is unclear, ask your supervisor. Our registration system is self-service. Our policies are set around the premise that individuals are responsible for checking their own requirements.
Everyone is required to be on time to their class. Those who show up late will not be admitted in. There is no rescheduling and there is no refund for those who show up late to their class. If you made an appointment to attend a class, please manage your time, arrive a little early, so you will be in the classroom and in your seat when the class starts.
Classes are scheduled through this website by clicking the Register Now tab on top of the page. Scheduling at the website guarantees your seat and upon payment, you get a confirmation email at the email address you have provided.
If you cannot attend your scheduled course, you must contact Fast CPR at least 48 hours prior to the start time of the class by following the steps that are in your class registration confirmation email. Our staff will move you to another available course date or issue a course credit (See cancellation policy).
Fast CPR does not offer refunds once your registration is complete. If you have an emergency that makes you unable to attend the course you must contact Fast CPR 48 hours prior to the start time of the class by following the steps that are in your registration confirmation email. Our staff will move you to an available course date or issue a course credit. Course credits can only be applied to the same type of course, cannot be used by another person and must be used within 120 days of the original course. Once a credit is applied, the student must attend that course, as a credited course will not be refunded or credited a second time..
If you already received an eCard, it can be located by visiting www.heart.org/cpr/mycards. Under the “Students” tab enter your name and email address, click “Search” and follow the instructions that will be on your screen.
Please read the course descriptions and general announcements that are listed on our class registration portal. Talk to your employer regarding the particulars of the training they require you to receive. Read your new hire paperwork, state licensing requirements, school, and internship requirements etc. to see what is written there. If you are not able to find answers to your questions through your employer or through the “proof of training” requiring body that is making you take the types of classes we offer, reach out to us through our contact us page. If you have already signed up for a class with us, we also recommend reading your class reservation confirmation email.